Returns and Refunds Policy at MemorialSignWorld.com
Dear Valued Customer,
Thank you for choosing MemorialSignWorld.com. We strive to ensure your complete satisfaction with your purchase. Please take a moment to review our Refunds and Returns Policy to understand our guidelines and procedures for returns, replacements, cancellations, and exchanges.
- Replacements for Materially Flawed Items: We take pride in offering custom-printed products unique to each customer. If you receive a product that is materially flawed or defective, please file a claim by emailing us at [email protected] along with a photograph of the defective item. We will review your claim and provide you with a replacement if necessary.
Returns for Other Reasons: If you are not satisfied with your purchase for reasons other than a material flaw, please contact our customer service team. We are here to assist you in resolving any issues and finding the best solution for you. However, certain conditions may restrict returns or refunds, such as using a coupon code, selecting the wrong size, color, or type of item, or if the order was placed more than 2 days ago.
- Order Modification or Cancellation: You have a 12-hour window after placing your order to request modifications or a cancellation. After this time, your order may already be in production and cannot be changed.
- Damaged/Incorrect Order: If you receive a damaged item, experience poor-quality printing, or receive an incorrect product, please contact us at [email protected]. Provide your order number and clear photos showing the issue, and we will arrange for a reprint or refund.
- Order Not Received: If your item has not arrived within 25 days for apparel products or 45 days for pillows from the order date, please contact us through our Contact Us page. We will either send you a free replacement order or provide a full refund, excluding errors in shipping information provided by customers.
- Returns Eligibility: To be eligible for a return, your item must be unused and in the same condition as when you received it, and in its original packaging. We require a receipt or proof of purchase for all returns.
- Non-Returnable Items: Certain items cannot be returned, including perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and some health and personal care items.
- Refunds: Refunds will be processed for the original item price, excluding shipping costs. Refunds typically take 2 – 5 business days to process once approved. Please note that a $3 resizing fee may apply when switching between size groups.
- Exchanges: We will replace items that are defective or damaged. If you need to exchange an item, please email us at [email protected] with your order number. Exchanges typically take 12 hours to process.
- Gifts: If you received an item marked as a gift, you will receive a gift credit upon return. If the item was not marked as a gift, the refund will be credited to the original payment method.
- Shipping: You are responsible for the shipping costs associated with returning an item. Shipping costs are non-refundable. If your returned item is valued at over $70, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the item.
Contact Us: Our customer service team is available Mon-Sat, 9am-5pm Eastern Time, to assist you. If you have any questions or need assistance with returns or replacements, please contact us at [email protected].
At MemorialSignWorld.com, we are committed to providing you with high-quality products and exceptional service. We appreciate your business and aim to make your shopping experience as enjoyable as possible. Thank you for choosing MemorialSignWorld.com!